The products that you purchase from Furnizone (through our online store or by phone) will come with a 1 year manufacturer guarantee, unless otherwise stated. In the unlikely event that your product needs guarantee service, Furnizone will replace any faulty items free of charge to the customer, subject to the following terms:
- Broken chair legs
- External fixing
faults
- Faulty joints
- Loss of interior
- Loss of structural
integrity
- Loss of pre-inserted fixings (such as loosening of metal threads)
In order to avail our guarantee, the buyer
is requested to provide images along with the sales receipt.
The following conditions are not covered under our guarantee:
- Everyday wear and
tear such as abrasions, burns, stains, accidental damage, and similar problems
- Exposure to
undesired heat, liquids, cleaning products, and moisture
- Degradation of
textiles
- Colour degradation
such as yellowing of textile material or contamination with cosmetic products
- Items that were
subjected to anything beyond the designated maximum weight capacity, please
make sure to check your items for applicable load limits
- Damage that
results from misuse, accidents, and negligence
- Any defect
resulting from incorrect or inadequate maintenance, such as cleaning or care,
or commercial usage
- The softening of
filling materials (such as cushions) under normal use
- Applying a fabric
protectant to any upholstered furniture may void the manufacturer’s warranty,
please ask us before applying a stain guard
- Cracking of wood or veneer because it was exposed to undesirable conditions such as burns, humidity, or exposure to a heat source e.g. a radiator
How Do I Use the Warranty or Guarantee
The process of getting your money back
depends on when you found the fault. The
first 12 months after taking ownership of the product will be covered under our
guarantee. Within this time frame you claim a guarantee by filling our guarantee form. Simply return the guarantee form to us and we will review the
application to see if it meets our criteria.
Frequently Asked Questions
How long does it take to send a replacement part covered
under the Furnizone guarantee?
This is subject to item availability, in
which case it can be arranged in just a few business days. If, however, the
item is no longer available in stock, then the full price of the item will be
refunded. In addition, any deliveries outside of mainland UK will take longer.
When does my 1 year guarantee period start?
The warranty period is only valid for 1
year and will start once you acknowledge receipt of the products. You will have
to show proof of purchase and purchase date to qualify for the warranty.
What will happen if a fault arises after the 1 year
guarantee period expires?
If you discover a fault or an issue arises
after the 1 year guarantee period, we will be unable to process replacements
and/or refunds. However, we would still like to help in any other capacity
possible. We encourage you to contact us to see if we arrive at any resolution
Click here to fill our guarantee form.
A few good practices to protect your warranty
- Ask us important questions related to product usage
- Save your sales
receipt
- Make sure to
perform regular maintenance and care
- Use the furniture
according to the manufacturer’s instructions
- And finally,
please relax and enjoy your products, knowing that we always have your best
interests in mind!
If you have any questions related to our
guarantee, warranty, and product usage, send them to sales@furnizone.co.uk.